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I bought a HD55 past May of 2025.  Started having issues with hit this past month. They sent me a Motherboard...put it in, seemed to work,  BUT with the Remote hooked up to machine it DOES NOT WORK PROPERLY.  I have about 600$ invested in this thing total. 

The email customer service sucks: Desz is my person, does not respond in a timely manor. Have emailed support several times about the remote---nothing back. 

If I had it to do over, never would have bought this.  Do yourself a favor and go buy a 300$ one from Home depot and saved myself 300$.  

Asked on Sep 04, 2025 - 03:55:01pm
Brian M
Answers

China Team Member

Dear Brian,

Thank you for taking the time to share your feedback, and please accept our sincerest apologies for the frustration and inconvenience you have experienced with your HD55 unit and our customer service. We truly regret that the product did not meet your expectations and that communication from our support team was delayed.

Your satisfaction is very important to us, and we are committed to resolving this matter for you. To help us look into your case more quickly and provide better assistance, could you please provide your order number, date of purchase, and any relevant order screenshots? If possible, please also share your preferred contact method.

I will ensure that another member of our support team follows up with you promptly and assists you further.

Again, we deeply apologize for the negative experience and appreciate your patience and understanding.

Best regards,
AlorAir Team

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