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Plugged in... no electricity going to going outlet

Asked on Sep 03, 2025 - 10:35:16am
JA Korzun
Answers

China Team Member

Dear JA Korzun,

Thank you for reaching out to AlorAir.

We sincerely apologize for the inconvenience you have experienced with our product. Providing a satisfactory customer experience is very important to us, and we truly appreciate you bringing this issue to our attention.

To help us better understand and resolve the situation as quickly as possible, please kindly provide the following details to our customer service team at [email protected]:

Product model, Order number, Date of purchase, A detailed description of the issue (e.g., outlet not supplying power, indicator light status, etc.)

If available, pictures or a short video would also be very helpful for our technical team to diagnose the problem accurately.

Once we receive your information, we will prioritize your case and get back to you promptly.

Thank you for your understanding and cooperation.

Best regards,
AlorAir Team

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