I bought this unit last week and have the same problem.  Has there been a solution offered by alorair?

Dear Gary McClanahan,

Thank you for taking the time to share your feedback with us. We sincerely apologize for the frustration and inconvenience you have experienced with the connectivity issue of your dehumidifier, as well as for the delay in resolving this matter. We truly regret that your experience with our product and support has fallen short of your expectations.

To ensure we are addressing your concern effectively, may we ask if you have been contacted by any other member of our customer support team after our last communication? We want to make sure your case is being followed up properly and resolved in a timely manner. Has there been any progress or resolution regarding the connectivity issue you reported?

Your satisfaction is very important to us, and we are committed to providing you with the support you need. If the issue remains unresolved, please let us know directly, and we will escalate your case immediately to ensure a swift and effective solution.

Thank you again for your patience and understanding.

Best regards,
AlorAir Team

I have been talking and emailing your customer support team for TWO months. I sent them the  information that you asked for. weeks ago. You knew this dehumifier would not connect to the internet before you sold it to me. Maybe this china team member should check with alor air customer support team before posting this kind of a response. These dehumidifiers should not have been sold if they did not perform like advertize and sell. 

Dear Valued Customers,

Thank you for reaching out and sharing your concerns regarding the connectivity issues with the new app. We sincerely apologize for the frustration and inconvenience this situation has caused. We truly appreciate your patience and feedback as we work to improve our products and services.

To help us investigate and resolve this issue as quickly as possible, could you please provide your order number, purchase date, and machine model to our customer support team at [email protected]? If possible, please also include a short video showing the problem and the MAC address of your device. This information will greatly assist us in identifying the root cause and providing you with a effective solution.

Thank you once again for bringing this to our attention. We are committed to ensuring your satisfaction and will do our best to address your concerns promptly.

Best regards,
Alorair Customer Support Team

Will the screen replacement be covered under warranty or is the customer supposed to be paying for that?

Wonder why Alorair is not responding to the question and answers

You are not the only one.That is exactly what mine is doing. I was told by alorair this morning that I needed a new information screen display replacement to be able to connect to the app.

It sounds as though we are experiencing the same issue.  It is showing me the weather conditions for my area but I have no information/data (offline) for the dehumidifier.  I thought the new app was supposed to remedy all the issues but it just seems to be the same issues.  I am very curious to see if i am just unlucky or if there are others experiencing the same issue.

I installed the new lite app to connect to Storm LGR Extreme. I got the app connected successfully( it said that it connected successfuly) this morning, but it shows the details of the machine in the app but not any  current measurements. On the status line there is a red dot and says connected to my email.