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does the purge only work if the line is dragging downhill?

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I BOUGHT this dehumidifier, this massive, heavy beast, because it had a 'pump.' So far, it's just leaking out onto the vapor barrier of the crawl space, and the line has air bubbles in it that the pump isn't strong enough to push out the line???  What the heck?  This will be shipped back in a freaking hurry if this is not solved.  I'm not spending $900 for a machine that can't purge itself, that I have to constantly monitor, and that can't pump out an 'aquarium' tube of varying air bubbles.  This is NOT impressive.  AND, by the way, the app is still written in chinese.  ??? I had SUPER GROK interpret some of it from a screen shot/photo.  it's trying to force me to turn on LOCATION on my phone and ACCESS MY LOCATION??? None of china's business.  What the buggars, people?  NOT  a happy customer so far.  I'll give you three days to solve these problems.  otherwise, I'm demanding a return. 

Asked on Aug 24, 2025 - 02:31:57pm
Cynthia Stull
Answers

China Team Member

Dear Valued Customer,

Thank you for reaching out, and please accept our sincerest apologies for the frustrating experience you’ve had with our dehumidifier and its accompanying app. We truly regret that the product has not performed as expected and fully understand your disappointment.

We take your feedback very seriously. To resolve these issues promptly, our support team would like to contact you directly to better understand the situation and provide a personalized solution.

Could you please share your order number and preferred contact information via private message or through our official customer service channel at [email protected]? We will reach out to you as soon as possible to help troubleshoot the purge function, drainage issues, and address any concerns with the app.

Again, we apologize for the inconvenience this has caused. Your satisfaction is very important to us, and we are committed to making this right for you.

Best regards,
Alorair Team

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