Order Tracking | (888) 990 - 7469 | Sign in/Sign up

Alorair emailOffer
Search for it here...

Home / AlorAir-C Android Not Working

AlorAir-C Android Not Working

Back to List

Neither ver 1 nor ver 2 communicate with server.  All data is greyed out.  Ver 1.3.7 "worked" until some 10 days ago.  Since the, completely dead.  Ver 2..0.6 same thing.  How is it possible for a company to fail in such a miserable way and what is the point in making an "wifi" device if it does not work due to this poor app implementation?

Asked on Oct 11, 2025 - 08:56:53pm
Radu Magureanu
Answers

China Team Member

Answered on Oct 22, 2025 - 12:10:38am

Dear Mr. Radu Magureanu,

Thank you for bringing this issue to our attention, and we sincerely apologize for the significant inconvenience and frustration you have experienced with the connectivity problems of both AIOTAir-C app versions. We deeply regret that the failure in server communication has compromised the core functionality you expected from our Wi-Fi-enabled device.

To provide you with an accurate and effective solution, we need to identify the specific version and configuration of your equipment. Since the launch of the AlorAir brand, our Wi-Fi dehumidifiers have undergone several iterations and updates, and troubleshooting steps vary significantly depending on the model and its production date.

We kindly request that you provide the following information so our dedicated support team can assist you promptly:

Order number

Machine model

Purchase platform

Please send these details directly to [email protected], and our team will perform a personalized diagnosis and work to restore your system’s functionality as quickly as possible.

If you have contacted our customer service multiple times and have not yet received a proper resolution, you are also welcome to reply to this message with the above information and a brief description of your previous contacts. We will arrange for an alternate specialist to follow up accordingly.

We truly appreciate your patience and cooperation, and we are committed to resolving this matter for you.

Best regards,
AlorAir Team

Kaitlyn Brown

Answered on Oct 19, 2025 - 06:06:38am

I am having the same issue. My app just completely stopped working. I can no longer login at all. I deleted the app and reinstalled and nothing works. I haven't heard anything from Alorair on how to fix this. Other posts are saying the Alorair knows the app will no longer work but didn't tell anyone and will not fix it. They have made their WiFi products unusable. I literally JUST bought this machine within the last month. This is absolutely maddening. 

Radu Magureanu

Answered on Oct 11, 2025 - 10:13:07pm

Equipment Information Sentinel HDi65S MAC FC-58-4A-DD-E0-26 which I got about 14 months ago.

Your Answer *

Login/Signup to Answer Question
Connect With Us
Featured Questions