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Alorair-R app not working

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How can I resolve this issue - I have uninstalled and reinstalled the app several times. Have been trying to call and email Alorair with no resolve.

 

I am unable to sign in.

Asked on Sep 15, 2025 - 11:23:56am
Linda Ann Woodall
Answers

China Team Member

Answered on Sep 15, 2025 - 08:37:14pm

Dear Linda,

Thank you for reaching out to us, and we are truly sorry to hear about the ongoing issues you're experiencing with the Alorair-R app. We sincerely apologize for the frustration this has caused and for any delay in our response to your previous attempts to contact us.

To help us resolve this matter as quickly as possible, could you please provide the following details:  
- Order number  
- Machine model  
- Purchase platform  
- Your primary contact method (phone number or email address)  

Please reply here with the information listed above, and I will personally ensure that our technical support team contacts you directly to address the login problem and work toward a solution.

We greatly appreciate your patience and understanding.

Best regards,  
AlorAir Team

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