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I see others are unable to login to the app. I cannot either. What is the resolution for this? I've tried to create a new account and that didn't work either. Please advise as I rely on the app to monitor the dehumidifier which is in a crawl space that is not easily accessible.

Asked on Sep 13, 2025 - 02:14:11am
Linda Ann Woodall
Answers

China Team Member

Answered on Sep 15, 2025 - 12:21:17am

Dear Linda,

Thank you for contacting AlorAir. We sincerely apologize for the inconvenience you have experienced with our app login issues. We truly understand how important it is for you to monitor your dehumidifier remotely, especially when it is installed in a hard-to-reach area.

To help us resolve this matter promptly, please provide us with the following details:  
- Order number  
- Machine model  
- Nameplate information (such as serial number)  
- Purchase date and platform  
- Pictures or videos of the issue (if applicable)  

You can reply directly here with the information above, and I will arrange for our customer support specialist to contact you as soon as possible. Alternatively, you may also send these details to our customer service email at [email protected] for further assistance.

We are committed to providing you with a solution and ensuring your dehumidifier functions seamlessly with the app. Thank you for your patience and understanding.

Best regards,  
AlorAir Team

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