Dear Kaitlyn Brown,

Thank you for getting back to us.

We have confirmed with our team that a support specialist proactively reached out to you regarding this issue. Our most recent email was sent to you on October 27, 2025, from our official AlorAir email address.

Could you please check your HUBspot account carefully, including the Updates, Queries, or Spam/Junk folder, for any messages from us?
 

If the message still cannot be located, please feel free to reply directly to this email, and we will arrange for a specialist to contact you again as soon as possible to help resolve the login problem.

We sincerely appreciate your patience and understanding.

Best regards,
The AlorAir Team

Hello,

No. No one has reached out to me. I was able to get back into the app for about a day. But now it's not working again. I can't login. It just keeps spinning. 

Hello Kaitlyn Brown,

Thank you for your feedback, and we sincerely apologize that you are still experiencing login issues.

For a faster resolution, could you please let us know if one of our support specialists has been able to contact you in the last couple of days?

If not, please rest assured that we are escalating your case and will have a specialist reach out to you directly as soon as possible to help resolve this.

Thank you for your patience.

Best regards,
The AlorAir Team

The app is still not working. The login screen spins quickly and goes away. Its the exact same problem. Not fixed. 

This information was already provided above.
 

The exact model name/number of your Wi-Fi dehumidifier: Sentinel HD55S WIFI

The date of purchase: Sept 27, 2025

Your order number: 8958

Dear Kaitlyn Brown,

Thank you for providing your order and purchase details. We have successfully located your order information in our system.

After reviewing your order detail, we can confirm that your Sentinel HD55S WiFi unit is equipped with our latest version of the app. We sincerely apologize for any inconvenience you may have experienced recently. Our app underwent scheduled testing and maintenance in the past couple of days, which may have caused some temporary instability.

We're pleased to inform you that the maintenance has been completed, and the app is now functioning normally. We recommend giving it another try at your convenience.

Additionally, to ensure everything is working smoothly for you, our customer service team will proactively reach out to assist and follow up on this matter.

Thank you for your patience and for choosing AlorAir. Should you have any further questions, feel free to contact us.

Best regards,
AlorAir Team

Model: Sentinel HD55S WIFI

Date of purchase: 09/27/2025

Order: 8958

Dear Kaitlyn Brown,

Thank you for reaching out to us, and please accept our sincerest apologies for the significant frustration and inconvenience you have experienced with the Alorair C app login issue. We deeply regret that this has affected your use of a key feature so soon after your purchase.

We understand your frustration completely. To help us investigate and resolve this issue for you as quickly as possible, could you please provide us with some specific details about your device?

Specifically, it would be very helpful if you could share:

The exact model name/number of your Wi-Fi dehumidifier.

The date of purchase.

Your order number.

This information is crucial because AlorAir Wi-Fi dehumidifiers have gone through several iterations and updates since our brand was established. The troubleshooting steps and solution for the app can vary significantly depending on the specific model and its production date. By providing these details, you will enable our support team to quickly diagnose the root cause and provide a tailored solution to get your system back up and running.

We appreciate your understanding and cooperation. Please reply directly to this message with the information above, or you can contact our dedicated support team via email at [email protected] for further assistance.

Thank you for your patience.

Best regards,
The AlorAir Team