Order Tracking | (888) 990 - 7469 | Sign in/Sign up

Alorair emailOffer
Search for it here...

Home / IOS App Inoperable for Over 4 Months and counting

IOS App Inoperable for Over 4 Months and counting

Back to List

I’m reaching out regarding a persistent issue with your IOS mobile app, which has not functioned properly for over four months. I purchased my unit specifically for its advertised Wi-Fi capabilities and remote management via the app, yet I’ve been unable to access or control the device from my phone for an extended period.  The application gets hung at the login and goes into a circle of death.  Yes my application is updated.  Yes the device is on the wifi network.  I didn't have this issue 6 months into owning the product, with occasional connection issues via that app on my phone that progressively got worst and lasted longer over time.  Now, nothing.

This has forced me to manually enter my crawl space weekly just to purge the system—something I was explicitly trying to avoid by choosing your brand and the wifi model. The lack of app functionality has completely undermined the value proposition of the product and created a significant inconvenience.

Please advise on the following:

Is there a confirmed fix or update planned for the app?

If not, what alternative solutions can you offer to restore remote functionality?

I’d appreciate a prompt and transparent response as it appears many other fellow customers are having and have reported the same issue for quite some time now.  This is unacceptable customer service.

Thank you,

Mr. Davidson

Asked on Oct 21, 2025 - 10:08:34am
Mr. Davidson
Answers

China Team Member

Answered on Oct 22, 2025 - 08:49:43pm

Dear Kaitlyn Brown,
I have given the latest response under the window you opened. Please pay attention to your message.
Best regards,
AlorAir Team

Kaitlyn Brown

Answered on Oct 22, 2025 - 05:25:45am

I am having the same login issue. I have emailed customer support multiple times and have not heard back. Please support your products and respond to your customers. 

China Team Member

Answered on Oct 21, 2025 - 11:56:31pm

Dear Mr. Davidson,

Thank you for reaching out to us, and please accept our sincerest apologies for the significant inconvenience and frustration the ongoing iOS app issue has caused you. We deeply regret that the inability to use the remote features has undermined the core value you expected from our product.

To provide you with an accurate and effective solution, we need to identify your specific equipment version. Since the launch of the AlorAir brand, our Wi-Fi dehumidifiers have undergone several updates, and troubleshooting steps vary significantly depending on the model and production date.

We kindly request that you provide the following information so our dedicated support team can assist you promptly:

Order number

Machine model

Purchase platform

Please send these details directly to [email protected], and our team will perform a personalized diagnosis and work to restore your system’s functionality as quickly as possible.

If you have contacted our customer service multiple times and have not yet received a proper resolution, you are also welcome to reply to this message with the above information and a brief description of your previous contacts. We will arrange for an alternate specialist to follow up accordingly.

We truly appreciate your patience and cooperation, and we are committed to resolving this matter for you.

Best regards,
AlorAir Team

Your Answer *

Login/Signup to Answer Question
Connect With Us
Featured Questions