E5 Code

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My brand new HDi120 is showing a E5 code and stops running

Asked on Oct 20, 2025 - 02:54:48am
Answers

China Team Member

Answered on Oct 21, 2025 - 11:49:27pm

Dear Allen Stewart,

Thank you for contacting us, and we sincerely apologize for the inconvenience caused by the E5 trouble code on your HD1120 unit.

The E5 code typically indicates a refrigerant-related issue. To ensure accurate and professional assistance, please contact our after-sales support team with the following details:

Order number

Product model

Purchase platform

You can reach our support team via:

Email: [email protected]

Service Hotline: (888) 990 - 7469

We appreciate your cooperation and look forward to resolving this for you promptly.

Best regards,
AlorAir Team

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