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ALORAIR HD55 Blue runs as expected for days then

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New ALORAIR HD55 Blue runs as expected for days with humidity level set for 50, then while still on the unit no longer keeps that level, instead the humidity levels go up to 65 or 75. If I unplug the unit and plug back in it works again for 3 to 5 days then I'm back to high humidity. 

Asked on Jul 17, 2023 - 08:59:03am
Michael White
Answers

Mattison Gamble

same here.  gets "stuck" at 55% then buttons are unresponsive.  have to unplug and plug back in.  not enjoying crawling under the house every other week to check it.  seems like Alorair should be sending us new boards if this is common.

animeotaku87

Mine is doing the same :(

Admin

Hi Michael,

Please make sure that you can exchange for a new machine if you meet the replacement conditions, thank you!
 

Michael White

In which case you should send me a new unit. This was just purchased a month ago.

Admin

Hi Michael,

According to feedback, the setting value is unstable, plugging it in again is ok, it's recommended to replace the motherboard, thank you!

Michael White

Thanks for your reply. I sent an email this morning (7/18).

Admin

Hi Micheal,

Please inform me here after you send the picture of the Dateplate.

Admin

Hi Michael,


Please take a picture of the nameplate of this machine and send it to my email. Thanks!
[email protected]
 

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