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PAYMENT & ORDER & SHIPPING

GENERAL INFORMATION                                                                                                                     Go to your order status page

                                          

1. How can I track the shipping of my order?
2. When will my order be shipped?
3. What are the benefits of creating a AlorAir account?
4. How do I contact Technical Support?
5. How do I contact Customer Service?
6. Do you have a Live Chat Support?
7. Where can I find AlorAir products?
8. Can I update information on my AlorAir account?
9. What should I do if the items on my Shopping Cart disappeared?
10. Why does my credit card keep getting denied on the AlorAir website?

PAYMENT INFORMATION

1. Does AlorAir accept international credit cards?
2. Does AlorAir allow Cashier’s Check or Money Orders?
3. Is it safe to use my credit card and debit card to purchase AlorAir products?
4. What type of credit cards does AlorAir accept?
5. How do I use my Coupon Code?
6. When will my credit card be charged?

RETURNING PRODUCTS

1. What should I do if I want to return my product?
2. Do I need to include the box, manuals, disks and power adapter when returning a product?
3. Do your pre-paid labels cover international returns?
 

GENERAL INFORMATION

1. How can I track the shipping of my order?
The tracking number is listed on the AlorAir shipping confirmation email.  You can enter the number on the shipping company's website to track your order.  
2. When will my order be shipped?
If the items are in stock, we make our best effort to ship the products within 1-3 days.  
3. What are the benefits of creating a AlorAir account? 
With your AlorAir.com account, you will have access to the following information:

  • Your Account Information
  • Your Order History
  • Process a Return
  • Your Email Subscriptions
  • Your Coupons and Gift Certificates
  • Order Status

4. How do I contact Technical Support?
AlorAir customer support provides the following customer support:

  • Premium Support

Get technical questions answered through our 24/7-Technical Phone Support.  To learn more.

  • Online Support

Multiple tools are available to solve your problems including videos, step-by-step guides, FAQs, and more.  Also, you can Email us or Chat with a support agent to get your questions answered.

5. How do I contact Customer Service?
Customer Service
1-888-990-7469
AlorAir Solutions Inc.
6 AM to 8 PM Monday thru Friday PST
8 AM to 5 PM Saturday PST
You can also click here to visit the AlorAir Contact Us page.

6. Do you have a Live Chat Support?
Yes.  Chat support for is not 24-hours available, Please leave your message with chat support tools, We will feedback you by email soon.  

7. Where can I find AlorAir products?
Here are a few of our common retailers:

 

8. Can I update information on my AlorAir account?
 
Yes.  Follow the steps below to know how:

Step 1:
Go to AlorAir.com.
Step 2:
Click on Login In located at the upper right corner of the page.
Step 3:
Enter your E-mail Address and Password.  Then click the Login button.
Step 4:
Click Personal Information and update your account details.
Step 5:
Click Update Profile.

9. What should I do if the items on my Shopping Cart disappeared?
 
The selection on AlorAir.com is live and reflects what is in stock at that moment.  Placing an item in your Shopping Cart does NOT guarantee your right to purchase the item.  Until you have completed the checkout process, another customer may purchase the item even if it is in your cart.

10. Why does my credit card keep getting denied on the AlorAir website?
 
At times our website will deny a company credit card.  It is best to use a personal credit card.

PAYMENT INFORMATION
 
1. Does AlorAir accept international credit cards?
 
Currently AlorAir.com accepts international credit cards but will ONLY ship to an address within the United States and its territories. 
NOTE:  Credit card must be issued and contain a logo from VisaMastercard, or American Express.  Orders placed using an International Credit Card may take up to 72 hours to finalize prior to shipping.

2. Does AlorAir allow Cashier’s Check or Money Orders?
 
3. Is it safe to use my credit card and debit card to purchase AlorAir products?
 
Yes.  AlorAir takes great pride in offering a safe and secure online shopping experience.  We highly respect your privacy and are committed to protecting it.  We use a wide array of electronic and physical security measures and devices to protect your personal data and credit card information from unauthorized access.
 
NOTE:  If you choose to pay by debit card, the amount you charge will be put on "hold", meaning it will not be available to you once you place your order.  Once your transaction is processed, the amount of the transaction will be withdrawn from your account and the original "hold" will be voided.

4. What type of credit cards does AlorAir accept?
 
AlorAir currently accepts VisaMasterCard, and American Express for all orders.

5. How do I use my Coupon Code?
 
Follow the steps below to know how to use your Coupon Code:

Step 1:
Search your desired product.
Step 2:
Click the Add To Cart button.
Step 3:

On the Shopping Cart page, enter your 

Coupon Code and click Apply Coupon.

NOTE:  The total amount will be computed on the Shopping Cart page.

6. When will my credit card be charged?
 
Items are charged on your credit card when they are shipped.

RETURNING PRODUCTS
 
1. What should I do if I want to return my product?

AlorAir warrants that our products will be free from defects in materials and workmanship.  If after verifying and you found out that your AlorAir product is defective and requires replacement, you may contact us through our Technical Support line or visit our AlorAir Warranty Replacement Guide page.  For more information, click here.

2. Do I need to include the box and manuals when returning a product?
 
While this could vary depending on the product and claim, we suggest you send everything that originally came in the box.  Also include the receipt as proof of purchase and copy of your claim.

3. Do your pre-paid labels cover international returns?
 
No.  To use our pre-paid labels, shipments must be sent from the United States.  Follow the steps below to know how:

Step 1:
Go to AlorAir.com and click Sign In located on the upper right corner of the page.
Step 2: 
Enter your account’s E-mail Address and Password.  Then click the Login button. 
Step 3:
Choose the order number of the product you wish to return.
Step 4:
Underneath the Status and Tracking column, click Display Your Return Label.
NOTE:  Your label will appear for you to print.

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Customer Support:

1-888-990-7469

[email protected]
5 Years Warranty

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OUR SERVICES

AlorAir Restoration Equipment offers a variety of equipment for all your restoration needs from water damage restoration to drying equipment. Including Commercial dehumidifier, Air Movers and Air Scrubber. AlorAir offers special dehumidifier for the basement and crawl space.

Contact Information

Address: 4240 Latham Street, Suite D, Riverside, CA 92501

Tel: (888) 990 - 7469

(Monday-Friday: 8:00AM - 5:00PM)

Email: [email protected]

Web: www.alorair.com

Purchasing with Commercial Packs or Wholesale Packs, Please Visit: www.thedryair.com

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