Frequently Asked Questions

How do dehumidifiers work?

The work of the Dehumidifiers is to extract air and packages into a heat exchanger which heats air and transforms it into vapor. It then makes the vapor to condense in the tube before it is directed to a draining duct.

What should I do when my dehumidifier refuses to work?

1. Check its temperature range and ensure that the plug has been correctly inserted
2. Visit www.alorair.com, click on FAQ system and register any of the questions you may have on our product. Our service department will then contact you and will provide solutions as soon as possible.
3. You may also contact us through our service department via the email address [email protected] for more detailed information. You may also contact us through our local distributor or Alor Air Service Department contact us through 888-990-7469.

What can I do if the unit is producing loud noise when running?

First, ensure that the unit is placed on a firm flat ground. Secondly, it requires that you check the filter mesh and ensure that it is not jammed. If you notice that the filter mesh is jammed, remove and clean it.

Where can I find a list of error codes because I am getting some readout codes on my control panel?

Check the owner’s manual for error codes. You may also find one at www.alorair.com under manuals and product resources. For more inquiries, contact us at 888-990-7469.
About Service offered by Alorair dehumidifier.

What is the lifespan of AlorAir dehumidifier?

The equipment can last for 8 years or more

Does AlorAir products carry (CSA, ETL,CE, etc.) certifications?

Yes, some of our products have CE, ETL, and Energy Star certification.

Can I get a manual for my AlorAir equipment? Where can I get one?

Check and print the manual on our website. If it becomes difficult to download it, call 888-990-7469 so that we can email or fax you a replacement free of charge.

What should be done before storing the dehumidifier in winter?

Ensure that you drain all the water from the unit and also confirm that the tube is well drained to prevent cracking. Not that the units are not weatherized and should not be placed outside in extreme temperatures and rain.

Where can I service my AlorAir product?

Ensure that the unit is serviced by a certified HVAC technician. You may also deliver the unit to our warehouse so that it gets services. Call 888-990-7469 so that you may be told how you can begin the process.

What does AlorAir’s return policy say?

Check AlorAir return policy at www.alorair.com.

How should one ship the equipment?

You may ship the unit by FedEX Express Saver.