Frequently Asked Questions

1. HOW DO DEHUMIDIFIERS WORK?

A dehumidifier’s job is to correct and maintain the proper level of humidity in an area. When the relative humidity goes above your set point, the dehumidification starts. Its fan will collect the humid air from the surrounding pulling it into the unit’s cooled coils. Condensation will then occur extracting the excess moisture from the air. The collected moisture will remain in the coils to be dripped down to the unit’s tank. The remaining air will then be reheated to the right level of temperature before being exhausted back to the room. The air output is now considered at a safe level of humidity.

2. WHAT SHOULD I DO WHEN MY DEHUMIDIFIER REFUSES TO WORK?

In this case, you can do the following:

Check if the dehumidifier’s plug is properly connected
Check if the dehumidifier is working within its operating temperature range
Check the screen for any error code
Visit www.alorair.com. Click on the FAQ system where you can fill out a form to submit your concern. A response will be given within 24 hours
You may also directly email us at [email protected]
If purchased from a third party seller, try contacting their support line

3. WHAT CAN I DO IF THE UNIT IS PRODUCING LOUD NOISE WHEN RUNNING?

For this one, kindly check if the unit is placed on a firm flat ground. Next, check if the filter mesh is jammed. If it is, safely remove the mesh and clean it.

4. I AM GETTING AN ERROR CODE ON MY CONTROL PANEL. WHERE CAN I FIND ITS CORRESPONDING MEANING?

You may check the manual for the list of error codes with their corresponding meanings and solutions. You may also get a copy from our website, www.alorair.com, under manuals and product resources, or you could reach out to us via call or email.

5. WHAT IS THE LIFESPAN OF ALORAIR AN DEHUMIDIFIER?

Our dehumidifiers are built to last for more than 10 years, considering the right maintenance and support.

6. DOES ALORAIR PRODUCTS CARRY (CSA, ETL,CE, ETC.) CERTIFICATIONS?

Yes. We carry all of these certifications.

7. 1.CAN I GET AN EXTRA COPY OF MY DEHUMIDIFIER’S MANUAL?

Yes. You may check out our website and print a copy of your respective manual, or you may reach out to us so we could send you a copy via email or fax, free of charge.

8. HOW SHOULD I STORE MY DEHUMIDIFIER DURING WINTER?

Make sure that you properly drain the machine before storing it in a clean space. Remember that it should not be placed somewhere with an extremely high temperature.

9. WHERE CAN I GET REPAIR SERVICE FOR MY ALORAIR DEHUMIDIFIER?

You can call your trusted HVAC technician, or you may reach out to us to have it repaired in our premises.

10. 1.WHAT IS ALORAIR’S RETURN POLICY?

Check out this link for the full information: https://www.alorair.com/page/return-policy

11. HOW SHOULD ONE SHIP THE EQUIPMENT?

You may ship the unit by FedEX Express Saver.

12. CAN YOU KILL CORONAVIRUS WITH UV-C LIGHT AIR SCRUBBER?

More than 99.9% of seasonal coronaviruses present in airborne droplets were killed when exposed to a particular wavelength of ultraviolet light that is safe to use around humans, a new study at Columbia University Irving Medical Center has found.

13. WHAT IS A MERV RATING?

The MERV (Minimum Efficiency Reporting Value) is a test designed to reduce the confusion of an air filtration device’s performance by looking at the minimum or worst case scenario for a product’s performance. MERV tests an air filter’s efficiency on 3 size ranges of particles, large particles 3.0 – 10 microns, medium size particles 1.0 – 3.0 microns and small particles 0.30 – 1.0 micron. Two products may have the same MERV rating, however may differ in initial particle size efficiency, initial air resistance, air leakage, bypass air, service life and tested airflow. The standard requires the test to be conducted at 1200 CFM. Not all manufacturers test at 1200 CFM. A reduced airflow will allow the air filtration device to have a higher MERV rating. Since MERV does not look at performance over time, a product may have a lower MERV as it begins to filter particulate. MERV also uses test dust that contains carbon. As a result no Electronic Air Cleaner can be tested under the MERV. The carbon negates the electronic section of the air cleaner.

14. WHAT IS THE MOST POPULAR SIZE/ZONE CONTROL SYSTEM?

Since every home is different, the number of zones is typically determined by its floor plan. Most homes are divided into 2 or 3 zones. Homes with more than one level may set up each level as a zone. However, heating and cooling patterns can also vary from room to room basing on the usual activities done inside them. For example, entertainment rooms may be combined, but are suggested to be separated from personal rooms.

15. WHY DOES THE HEATING AND COOLING SYSTEM FAN CONTINUE TO RUN AFTER THE THERMOSTAT STOPS CALLING?

If the zone thermostat is set to operate the heating and cooling system fan constantly, the system fan will continue to run at the end of a heating or cooling call. The AlorAir zoned comfort control system also has the ability to expel any remaining conditioned air into the living space at the end of the call by operating the heating and cooling system fan. This process is referred to as fan purge and typically last 1–2 minutes. Often times the heating and cooling system has a fan purge option as well. If using the system fan purge the AlorAir zoned comfort control system fan purge may be turned off. Your HVAC installer will know how to do this.