Product Warranty

AlorAir Extends Warranty to 6 Years for All Dehumidifiers

All AlorAir dehumidifiers now come with an upgraded 6-Year Limited warranty (upgraded from 5 years). Effective for orders placed on or after May 14, 2026. Customers who purchased within 30 days prior (April 14 – May 13, 2026) will automatically receive the upgraded 6-year coverage as well. At AlorAir, we stand behind the quality of our products and our commitment to our customers.

*Note: The effective date is based exclusively on the time this announcement is posted on the AlorAir official website.

1. Upgraded Warranty for All Dehumidifiers Except Whole‑House Dehumidifier:

* FIRST 2 YEARS FULL WARRANTY

Covers parts, labor, and even replacement of the unit.

* YEARS 3 TO 6 REFRIGERATION SYSTEM PARTS ONLY

Covers compressor, condenser, evaporator. Excludes transportation and labor costs.

2. Upgraded Warranty for Whole‑House Dehumidifiers:

AlorAir Solutions Inc. warrants to the original purchaser that the AlorAir Whole‑House Dehumidifier is free from defects in materials and workmanship for five (5) years from the original date of purchase. Additionally, all components are warranted to be free from defects in materials and workmanship for six (6) years from the original date of purchase. Labor charges, shipping costs, removal fees, service fees, or reinstallation costs are not included.

For warranty terms on other AlorAir products, please refer to the corresponding user manual.

Warranty Steps

Below are the steps to activate and process your warranty after purchasing an AlorAir product:

1. Warranty Registration

Once you receive your product, please complete the warranty registration form on our website under Warranty Registration. If we do not receive a timely submission, the warranty period will begin on the date the unit left our warehouse for shipment.

Please keep a record of your serial number, order number, and installation date for future warranty claims.

2. Warranty Service Request

To request warranty service, please complete the Customer Claim Submission form. A representative will contact you promptly. You may be asked to provide clear photos and a detailed description of the issue. Our team will provide troubleshooting support as needed.

If the product is taken to a repair center without prior authorization from AlorAir, AlorAir will not be responsible for any associated repair costs.

3. Return for Inspection (If Applicable)

If you choose not to proceed with the recommended service option and prefer to return the unit for company inspection, the following conditions apply:

• Less than six (6) months: AlorAir will cover shipping costs if the warranty claim is valid. Otherwise, the customer is responsible.

• 6–12 months from the date of purchase: The customer is responsible for shipping the product to the AlorAir facility. Additional warranty coverage will apply if the claim is valid.

• More than one year but less than three years: The customer is responsible for shipping costs if the warranty claim is valid.

• More than three years: The customer may still return the unit for compressor repair only. In this case, the customer is responsible for both shipping and labor costs.

4. Repair Notification

Once repairs are completed, an AlorAir representative will contact you to coordinate return shipment or pickup arrangements.

5. Warranty Timeline

After service is completed, the original warranty period will continue under its original terms. No extensions or reductions will apply.

Additional Support :

A customer may request a return and appeal for a refund if the reason for the request is deemed valid. Please note that all requests are subject to a thorough review and inspection before approval of a full refund. Refund requests must be submitted within 30 days from the date of purchase. If the claim is validated, AlorAir will cover the applicable return shipping costs.

For units less than three (3) years from the date of purchase, inspection is provided at no charge. Customers will receive an update within 72 hours of evaluation. For the most efficient assistance, we recommend contacting one of our representatives directly.

Customer Responsibilities

The customer is responsible for properly maintaining and caring for the purchased unit, including routine maintenance.

Proper installation and removal of the unit are the customer’s responsibility, whether performed independently or by a qualified professional.

For minor repairs, the customer may request replacement parts if the unit remains under warranty coverage. In such cases, AlorAir will provide appropriate support and cover shipping costs. If replacement parts are required outside of warranty coverage, the customer will be responsible for the purchase. In all situations, customers are encouraged to contact an AlorAir representative for assistance.

Any additional damage or loss occurring during the shipping process is the responsibility of the customer.

Important Notice

Please retain the original packaging in the event warranty service is required.

Seller’s Responsibility

AlorAir provides replacements and repairs for issues covered within the applicable warranty period. Installation and removal of the purchased unit are not included under warranty coverage.

Warranty Exclusions

The following situations are not covered under the customer’s warranty. In these cases, AlorAir is not responsible for loss or damage to the unit:

1. Installation of the unit in spa or outdoor pool environments. (Indoor pool areas are not supported.)
2. Acts of nature, including but not limited to:

• Fire
• Flood
• Hurricane or storm damage

3. Accidental or intentional tampering.
4. Improper maintenance resulting in product malfunction.

Quick Self-Repair Guidance

For minor issues, please refer to our DIY-friendly repair and maintenance videos available on YouTube.

You may also contact our representatives by phone or email for additional assistance.
For a complete list of authorized service providers, please refer to the document below:

Download Authorized Vendors List