Return Policy

Return Policy

For any valid reason, a customer may opt to request for a product return if the claim is made within 30 days from the date of purchase. But eligibility for a refund or a replacement varies depending on the reason for such return. Take note of the following guidelines:

*A customer can return a defective product and claim a full refund or replacement if the company is deemed at fault of such damage. In this case, the company will pay for the shipping fee of the product back and forth.

*For reasons such as mistaken purchase or the sudden needlessness of using the product, a customer may still return it back, but they will have to pay for the shipping fee. Take note that in this case, any damage done to the product while it is in the customer or their chosen courier’s possession will be deducted from the amount of refund that will be given back to the customer.

Important Notes:

*Given the above cases, a thorough inspection shall be done to validate such reason for any defective product. 

*When returning a product, it is crucial to provide everything that came with the box.
It is always best to reach out to any of our customer service representatives for a proper assistance. You may contact us via call, email, or live chat, Monday to Friday, 7AM-4PM (PST).

Phone Number: 1-888-990-7469
Email: support@alorair.com