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Return Policy

Order Cancellation

Customers may contact the official AlorAir store by email or phone within 24 hours of placing an order to request a cancellation.
Please note that if the product has already shipped, a transaction fee may apply depending on the payment method used.
*Cancellation requests are processed during business days and business hours only. For fastest assistance, please submit your cancellation request within business hours.

30-Day Refund Guarantee

For any valid reason, customers may request a product return within 30 days of the purchase date. Eligibility for a refund or replacement depends on the reason for the return. Please review the guidelines below:

• Defective Products

If a product is confirmed to be defective and the issue is determined to be the company’s responsibility, the customer may request a full refund or replacement.
In this case, AlorAir Solutions Inc. will cover all return and replacement shipping costs.

• Non-Defective Returns (e.g., mistaken purchase or no longer needed)

Customers may return the product; however, return shipping costs and a 20% restocking fee will apply.
Any damage incurred while the product is in the customer’s possession or during return shipping will be deducted from the refund amount.
AlorAir Solutions Inc. reserves the right to deny a return request based on product condition or other applicable factors.

Important Notes
• All defective return claims are subject to inspection and verification before approval.
• Please retain the original packaging, as it may be required for warranty service.

For assistance, we recommend contacting our customer support team. Our representatives are available to help via phone, email, or live chat.

Customer Service
Monday – Friday
7:00 AM – 4:00 PM PST

Phone: 1-888-990-7469
Email: [email protected]