Terms and Conditions

Before proceeding, please take note of the following definitions:

AlorAir Solutions, Inc. – “us,” “we,” “our,” or “ours”
Customer – “you,” “your,” or “yours”

This page contains the user agreement between you (the customer) and us (AlorAir Solutions, Inc.). References to our online and affiliate websites, applications, and other digital tools used to provide information about us will be referred to as the “Site.”

The following sections are addressed below:
I. Customer’s Accountability
II. Company’s Accountability
III. Other Matters
 

I. Customer’s Accountability
1. Rights

AlorAir Solutions Inc. grants you a non-transferable, non-exclusive, and limited right to access and use our Site, including all materials and information available on it. You may download and print information from our Site for personal, non-commercial use only.

You are prohibited from modifying, altering, or disrupting any part of the Site. You must not interfere with operations or engage in actions that may cause system damage. While our Site is protected against viruses and security threats, we cannot guarantee that use of the Site will not cause harm to your device. Please exercise caution when accessing external links. We are not liable for any damage or loss resulting from your use of our Site.

2. Product Charges
Full payment must be provided before an order is processed for delivery. Once payment is received and verified, the transaction becomes a legally binding agreement between you and AlorAir Solutions, Inc.

3. Payment
We accept debit cards, credit cards, and PayPal. Prices listed on our Site include mandatory fees and applicable taxes unless otherwise stated.

For customized orders, we will provide a detailed quotation outlining the cost structure, production timeline, delivery schedule, and final pricing based on your specifications.

Product prices may change for various reasons, and we reserve the right to make adjustments without prior notice.

4. Order Verification
To authenticate and process your transaction, you must provide accurate and complete information, including:

• Full Name
• Contact Number
• Email Address
• Shipping Address
• Payment Information

All information must be provided accurately to avoid delays or processing issues.

II. Company's Accountability

1. User Membership
By creating a user account and subscribing to our newsletters, you become a registered AlorAir Solutions, Inc. member. We will provide members with promotional offers and discounts available exclusively to registered users.

2. Content Accuracy
We regularly review and update our Site to ensure the accuracy of information, including pricing, product descriptions, promotional materials, exhibit schedules, privacy policies, terms and conditions, and other relevant content.

3. Availability
We strive to maintain accurate product availability information. If a product is temporarily unavailable, you may cancel or modify your order, wait for restocking, or contact one of our representatives for further assistance.

4. Order Errors
Our website processes the information provided during checkout. We are not responsible for order errors resulting from inaccurate personal, payment, or order information submitted by the customer.

5. Delivery Charges and Matters
Product prices generally include necessary fees unless otherwise agreed for large-scale projects.

Our obligation is to ensure prompt shipment of verified orders. Orders are typically delivered within 5–14 business days after payment verification. Delays may occur due to unforeseen circumstances, and we will provide updates as necessary.

Upon delivery, please inspect the product, sign for receipt, and retain proof of purchase and related documentation for warranty activation or future claims. Once delivered and signed for, responsibility transfers to you. We are not liable for loss or damage beyond that point.

III. Other Matters

1. Ownership and Risk Transfer

As discussed under “Delivery,” the risk of loss or damage transfers to you once you receive the item(s). If damage occurs during transit under our designated carrier, we will provide a replacement and an updated delivery schedule. However, if you choose your own carrier, you assume responsibility for any loss or damage once the order leaves our warehouse and is handed over to your selected courier.

2. Cancellation
If you wish to cancel your order, please contact a representative immediately for assistance. You may submit your cancellation request, and we will guide you through the process, including refund procedures.

If the order is already in transit, cancellation is permitted provided the item remains unopened. The item must be returned for inspection, and return shipping costs are your responsibility.

If the returned item is free from damage, a full refund will be issued within 14 business days. If damage occurs while under your or your courier’s possession, you will be responsible for the associated damage costs.

3. When Are Consumer Rights Affected?

If your order has been verified but:
• Stock is unavailable
• Your shipping address cannot be serviced
• Product pricing was incorrect
• Your order was not delivered within the standard maximum timeline of 14 business days and no update was provided

In rare instances where any of the above occurs, we will contact you promptly to provide appropriate resolution.

Nothing in these Terms and Conditions is intended to limit your rights as a consumer. You retain all rights afforded under applicable local laws, and we are committed to addressing any concerns or inquiries you may have.

Your use of this Site constitutes acknowledgment and acceptance of our Privacy Policy and Terms and Conditions.

We reserve the right to modify or update these Terms as necessary without prior notice. We encourage you to review this page periodically for updates.

For inquiries, complaints, or suggestions, please contact us:

Phone:
1-888-990-7469 (USA)

Email:
[email protected]

Live Chat:
www.alorair.com

Governing Law

These Terms and Conditions and any separate agreements between you and AlorAir Solutions, Inc. shall be governed by and construed in accordance with the laws of the United States of America.