Privacy Policy

This privacy policy is subject to change without prior notice.
Last updated: February 2026

At AlorAir, we respect and value our customers’ privacy. This policy explains how we collect, use, and protect your personal information.

If you have questions regarding this policy, you may contact us by phone, email, or live chat, Monday–Friday, 7:00 AM–4:00 PM:

Phone

1-888-990-7469 (USA)

Email
[email protected]

Live Chat
www.alorair.com

Before proceeding, please note the following definitions:

AlorAir Solutions, Inc. – “we,” “us,” or “our”
Customer – “you” or “your”

This Policy Covers:

1. Personal Information
a. How We Collect Information
b. Why We Collect Information
c. Purpose of Collection / Change of Purpose
d. Who We Share Information With
i. Third-Party Involvement
ii. Use of Cookies

2. Data Security
3. Data Retention
4. Legal Rights

Personal Information

We may collect your personal information in the following situations:
I. Site Interaction
When interacting with our website or registering with us, we may collect:

Full Name
Email Address
Postal / Delivery Address
Phone Number and Other Essential Contact Information
Password

This information allows us to identify you and provide services. You may also choose to subscribe to newsletters and promotional communications via email.

II. Payment Transactions
When purchasing a product, it is necessary for us to collect your:
• Credit/Debit Card Number
• Expiration Date
• CVV Number

This information is necessary to process your transaction securely.

We are committed to protecting your personal information and using it only in accordance with applicable data protection and privacy laws.

a. How We Collect Your Information

We collect information in two ways:

Directly
• When you place an order
• When you register or activate your product warranty
• When you subscribe to our newsletter

Indirectly
• When you browse our website

Through website usage, we may collect information about your device, including manufacturer, operating system, model, IP address, and browser type. We may also collect browsing behavior, interaction history, and general location data.

This information allows us to improve your experience and provide relevant information. Please ensure that any personal information provided is accurate. If submitting information on behalf of another individual, you must have their permission to do so.

b. Why Do We Collect Your Information?

1. Contract of Sale – To process your purchase and verify payment details. While you may browse our website without sharing personal information, placing an order requires submission of certain data.
2. Site Performance – To better understand your preferences and improve your browsing experience.

3. Legal and Regulatory Obligations – To comply with applicable laws and regulatory requirements.

You may choose not to subscribe to newsletters. If already subscribed, you may unsubscribe at any time using the link provided in our communications or by contacting us directly.

c. Purpose of Collecting Your Personal Information

We collect personal information to:

• Process and complete purchase transactions

• Deliver purchased products (necessary information may be shared with delivery carriers)

• Verify warranty registration

• Provide marketing materials and promotional offers to registered members

For any purpose beyond those stated, we will seek your consent where required by law.

Important Note:
Your personal information may be used without additional consent where permitted under applicable laws and in accordance with this privacy policy and our terms and conditions.

d. Who Do We Share Your Personal Information With?

We only share your information with trusted external third parties as necessary to complete transactions and provide services to you.

External Third Parties
• Outsourced Warehouse Providers – Assist with order preparation, fulfillment, and shipment processing.
• PayPal – Necessary information will be shared with PayPal if you choose to use their platform to complete your payment.

Additional Information

You may encounter external services or links while using our website. In these instances, you retain full control over whether to engage with those links or enable their associated features.

i. Third-Party Links – These links may direct you to related websites, plug-ins, or applications. Once you access these external platforms, you are subject to their respective privacy policies.

ii. Cookies – Cookies help enhance your browsing experience by identifying your preferences and delivering more relevant content. You may choose to decline cookies; however, certain features of the website may not function properly as a result.

2. Data Security

At AlorAir, we utilize industry-standard SSL (Secure Sockets Layer) encryption technology to protect your personal information from unauthorized access, alteration, misuse, or disclosure.

The information you provide is used solely in accordance with this privacy policy. Access is restricted to authorized employees, agents, and approved third parties who are required to maintain confidentiality and handle information responsibly in connection with legitimate business activities.

3. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected. Your information will remain with us until the purpose of collection has been satisfied, including any applicable accounting or legal requirements, such as potential legal claims or future litigation.

4. Legal Rights

Under applicable data protection laws, you have the following rights regarding your personal information:

a. The right to request a copy of the personal data we hold about you

b. The right to request correction or modification of your personal data to ensure accuracy

c. The right to request deletion of personal information that is no longer necessary to retain

d. The right to withdraw your consent to the processing or use of your personal data

AlorAir Solutions Inc. reserves the right to update or modify this privacy policy as necessary without prior notice. We encourage you to review this policy periodically to stay informed of any changes or updates.