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Shipping Policy

Thank you for visiting and shopping with AlorAir. The following terms and conditions constitute our Shipping Policy.


Domestic Shipping Policy 

1. Shipment Processing Time

All orders are processed within 1 business day (excluding weekends and holidays) after the order confirmation is received. You will receive a notification once your order has shipped.
Delivery typically takes 5–14 business days, depending on your location.

In the event of a high volume of orders or unexpected circumstances, shipping or delivery timelines may be affected. If this occurs, we will notify you promptly by email or phone to keep you informed of any changes.

Important Shipment Details:
• Shipments are not processed or delivered on weekends or holidays.
• Please ensure all required order information is completed accurately at checkout. Incomplete information may delay shipment processing.
• Order tracking information will be provided via email once your order ships.
• Unforeseen or carrier-related delays may occasionally occur.

2. Fulfillment & Distribution Centers

All orders are shipped from our overseas warehouses or Amazon FBA inventory.

Please Note:
• If a delivery address change is requested after an order has shipped, the customer will be responsible for any additional shipping costs incurred.


3. Damages and Lost Shipments

If an order is damaged or lost during transit, we will work with you to resolve the issue as quickly as possible.

• If you notice product damage upon delivery, please contact us immediately.

• Please provide clear photos or videos of the damage for reporting purposes and retain all original packaging and contents.

• Once verified, we will arrange an appropriate replacement or refund.

International Shipping Policy

We currently ship within the United States only. Shipping is available to most U.S. regions, excluding Hawaii and Alaska, due to high shipping costs associated with these locations.

Additional Information:
• For inquiries regarding shipping outside your country, please contact us by email at [email protected]
• If an order is reported as lost, customers may be required to provide relevant order or delivery documentation to support the claim.