AlorAir is the older model and AlorAir Lite is the latest upgrade for 2023. Older models of dehumidifiers are not compatible with the new alorair-lite application. You will need to contact Customer Service to replace it with the latest operating panel.

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1. Do all WiFi routers have 2.4 GHz?

Please be aware that:

alorair-r can only be connected to the 2.4Ghz band on Wi-Fi routers. During the Wi-Fi configuration, both your smartphone and your alorair-r need to connect to the 2.4Ghz band.

All Wi-Fi routers have a 2.4Ghz band, but the newer routers are often dual-band router with 2.4Ghz and 5Ghz bands.

2. Why do I need to connect to 2.4G Wi-Fi?

The 2.4 GHz band has better coverage than the 5 GHz band and can penetrate walls/ceilings or any type of obstacles better than the 5Ghz band. it makes sense to use the 2.4Ghz frequency band

3. How to find out if my Wi-Fi is 2.4Ghz or 5Ghz?

Go to Setting > Wi-Fi (Wireless Network)

How many Wi-Fi networks do you see that is yours?

If you only see one Wi-Fi network, then you can proceed with setting up your alorair-r with this Wi-Fi network.

If you see two or more networks, one of them may be a 5Ghz band. Look at the names of your Wi-Fi network

A 2.4 Ghz network name may be ended with "24G", "2.4", or "24", or nothing extra in the name. for example: Homenetwork24G.

A 5 Ghz network name may be ended with "5G", "5.0" or "5", for example: Homenetwork5

If you don't see any network name associated with 2.4 or 5. That means your Internet Service Provider(ISP) may have set one of your network bands as "Guest" or another name. To find out your network band, you need to log in to your Wi-Fi router. If you haven't changed your default user name and password for your Wi-Fi router, please search on the internet its login information.

After you log in to your router, go to Wireless settings, then you'll see the name of your Wi-Fi bands.

If you can only see a 5Ghz Wi-Fi, Search the internet for your model or router and how to enable it.

Once you're connected to the 2.4Ghz network, then you can proceed with setting up your alorair-r with this Wi-Fi network.

1. Check that the device is powered on and in the pending connection state.

2. Check that your phone's Bluetooth and Wifi permissions are both turned on

Make sure your phone is connected to an available and stable Wi-Fi network.

3. Restart the WIFI connection process by selecting your device model.

4. Reset the device:

Make sure the hotspot of the device is turned off.

Press the "Menu" and "Clear" buttons simultaneously for three seconds and make sure the Wi-Fi icon in the upper right corner continues to flash.

5. You need to click the toggle button on the APP page to connect the device's Bluetooth-Bk-alorair through the APP.

6. On the Wi-Fi page of the APP, you need to enter the correct Wi-Fi password, paying attention to the accurate case of the password.

7. After completing the above steps, click Next to start scanning your device again.

Warm Tips:

>> If the distance between your device and router is too far, it may cause weak or unstable signal. Try to bring the device and the router closer together and then try pairing again.

If users have tried the above troubleshooting methods and still cannot successfully pair the dehumidifier, we recommend contacting our customer support team ([email protected]) to assist with specific pairing issues.

Nearby devices represent all devices under one LAN, while My devices can contain many LAN-connected devices.

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