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Returns Request, Click Here.

Claim or any questions, Please click Here.

AlorAir Products Returns and Replacements Frequently Asked Questions

1.  What should I do if I want to return my product?
AlorAir warrants that our products are free from defects in materials and workmanship.  If after verifying you found out that your AlorAir product is defective and requires replacement, you may contact us through our Technical Support line found here.  For AlorAir.com purchases, you can click here to continue the process.

2.  Do I need to include the box, manual, disk, and power adapter when returning a product?
While this could vary depending on the product and claim, we suggest you send everything that originally came in the box.  Also, you need to include the receipt as proof of purchase and copy of your claim.
3. Where will I return my AlorAir product if I bought it in the US?
After filling out the web refund form, We will send you email to confirm.

pleae check your email, we will send the return address to you.

4.  Do you have a live chat support?

Yes.  To contact our live chat specialists.

5.  Are there any benefits to having a AlorAir.com account?
With your AlorAir.com account, you can manage and process the following information:

  • Your account information
  • Your active orders 
  • Your order history
  • Your email subscriptions
  • Your shipping and billing addresses

6.  How do I get support?

AlorAir gives you several ways to get your questions answered how you want, when you want them through these channels:

  • Talk with an agent

You can call us at 1-888-990-7469 or chat with a support agent to get your questions answered.

  • Online support articles

Multiple tools are available in the AlorAir support site to solve your problems including videos, step-by-step guides, FAQs, and more. 

  • AlorAir user communities

Get great answers to questions about all our products!  Our communities are vibrant peer-to-peer forums with excellent user-generated solutions and support agents also checking in to help out.  Click here to visit the AlorAir Community.  

  • Pre-sales and AlorAir web store support

Want to know more about a new AlorAir product or obtain support in purchasing directly from the AlorAir website?  Whether it is product specs, pricing or availability questions please call us at 1-888-990-7469 (toll-free in the US). 

7.  Is there a way I can learn more about AlorAir?

At AlorAir, we make people-inspired products and solutions.  For nearly 6 years, it has been our passion and our mission to create products that make lives better, easier, and more fulfilling.  To know more about AlorAir, click here.

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AlorAir Restoration Equipment offers a variety of equipment for all your restoration needs from water damage restoration to drying equipment. Including Commercial dehumidifier, Air Movers and Air Scrubber. AlorAir offers special dehumidifier for the basement and crawl space.

Contact Information

Address: 4240 Latham Street, Suite D, Riverside, CA 92501

Tel: (888) 990 - 7469

(Monday-Friday: 08:00AM - 5:00PM) PDT

Email: sales@alorair.com

Web: www.alorair.com

Purchasing with Commercial Packs or Wholesale Packs, Please Visit: www.thedryair.com

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