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Home / CLAIM & RETURNS REQUEST

CLAIM & RETURNS REQUEST

For some unforeseen reason of you wanting to return your product, we are prepared to provide you with the assistance you need. For ease of processing, here are some quick links:

· To make a Return Request, Click Here
· To make a Claim or ask any inquiry, Click Here

Meanwhile, here are some frequently asked questions regarding request returns:

1. What should I do if I want to return my product?
· For a more detailed information, kindly refer to this link:

https://www.alorair.com/page/return-policy

2. Do I need to include the box, manual, disks, and power adaptor when returning a product?
· While this could vary depending on the claim, we suggest you send everything that originally came in the box. Also, include the receipt as a proof of purchase.

3. Where should I ship back my AlorAir product for return?
· Before shipping back your order, kindly contact any of our customer service representatives to guide you through filling out all necessary forms and assisting you on all important steps to return your order, once your reason for return is deemed valid.

4. Do you have a live chat support?
· Yes. We would be glad to answer your queries through our live chat, Monday to Friday, 7AM-4PM (PST).

5. What are the benefits of creating an AlorAir account?
· By choosing to create an AlorAir account, you will have access to the following information:
          · Your Account Information
          · Your Order History
          · Your Order Status
          · Support for easy processing of claims for Return, Repair, or Replacement
          · Email Subscriptions on our latest Promotional Offers
          · Eligibility for Coupons and Gift Certificates

6.How do I get support?
· There are several ways for you to get support. For a more detailed information, you may visit this link: https://www.alorair.com/page/contact-support
   i.Talk to an agent: You may reach out to any of our customer service representatives via call, email, or live chat.
   ii.Online supporting articles: Multiple tools are available in the AlorAir support site that could help you do home remedies, including videos, step-by-step guides, FAQs, and more.
   iii.AlorAir Community: We have an online community for our users where you can have a vibrant peer-to-peer forum experience as your questions are immediately dealt with by our excellent support team.

To learn more about our products and services, you may browse our website at www.alorair.com