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PRODUCT USING ISSUE

Q: Where to buy Alorair products?

A: You can buy it from our distributors or on-line sotre,
alorair.com,
thedryair.com or on Amazon store.
(https://www.amazon.com/stores/node/15636886011)

Q: Where is Alorair located? Where will units be shipped out?

A: We are located in L.A and units be shipped out from USA warehouse.

Q: What is the service life of the AlorAir dehumidifier?

A: The unit's service life can be 8 years or more in many other cases.

Q: Should I Choose a Unit With Pump or not? What is the Difference between pump draining and Gravity draining system?

A: Dehumidifier with a Condensate pump, condensate pump is for the use of draining upwards or for long distances draining. With a 20’ lifting distance, the condensate pump gives you the freedom to drain anywhere.

Gravity drain system can be applied to the Crawlspace and basement where have a sump pump installed, just leads the hose to the sump pump.

 

Q: What is Warranty terms of the AlorAir dehumidifier?

A: One year for the Whole Unit, 3 years for a refrigeration system, 5 years for Compressor.

Q: What is Warranty terms of the AlorAir Air mover and Air Scrubber?

A: One year for the Whole Unit, 2 years for a part,10 years for Housing.

Q: How Often Should I Change or clean the Filter?

A: Between 3 Months to 6 Months, depending on how dusty the Application is.

Q: Where can I get the parts for my dehumidifier?

A: To purchase parts please visit alorair.com or www.thedryair.com. for further helps you can give us a call at 888-990-7469 or send an e-mail to AlorAir by [email protected]

Q: Where can I get my AlorAir product support services?

A: Send an e-mail to [email protected] with an order number and problem description, our cusotmer support team will contact you ASAP.

Q: What Should I do if the unit gets damaged during the transportation?

A: Refuse the package, if received already, take pictures and Send an e-mail to [email protected] with an order number and problem description, our sales support team will contact you for replacement process accordingly.

Q: Why I am not able to turn on the Dehumidifier?

A: Check if the Humidity set points are higher than environmental, humidity-(on the control screen “operation” flashes),

 

Basic information you need to know, meanwhile please study the specifications,

1, Dehumidifier Capacity:

Sentinel HD55:55ppd(Pints per day) no pump inside, draining by gravity,

Sentinel HD90:90ppd, no pump inside, draining by gravity,  

Sentinel HDi90: 90ppd, get pump inside

Storm Pro:70ppd   Storm LGR Extreme:85ppd    Storm Ultra:90ppd  Storm Elite:125ppd ,All Storm Units get Pump inside,

2, Air Mover’s Air volume

Zeus 900:950CFM

Zeus Extreme:3000CFM

3, Air Scrubber’s Air Volume:

Clean Shield HEPA 550:270~550CFM, Fan Speed adjustable

Q: Where to buy Alorair products?

A: You can buy it from our distributors or on-line sotre,
alorair.com,
thedryair.com or on Amazon store.
(https://www.amazon.com/stores/node/15636886011)

Q: Where is Alorair located? Where will units be shipped out?

A: We are located in L.A and units be shipped out from USA warehouse.

Q: What is the service life of the AlorAir dehumidifier?

A: The unit's service life can be 8 years or more in many other cases.

Q: Should I Choose a Unit With Pump or not? What is the Difference between pump draining and Gravity draining system?

A: Dehumidifier with a Condensate pump, condensate pump is for the use of draining upwards or for long distances draining. With a 20’ lifting distance, the condensate pump gives you the freedom to drain anywhere.

Gravity drain system can be applied to the Crawlspace and basement where have a sump pump installed, just leads the hose to the sump pump.

 

Q: What is Warranty terms of the AlorAir dehumidifier?

A: One year for the Whole Unit, 3 years for a refrigeration system, 5 years for Compressor.

Q: What is Warranty terms of the AlorAir Air mover and Air Scrubber?

A: One year for the Whole Unit, 2 years for a part,10 years for Housing.

Q: How Often Should I Change or clean the Filter?

A: Between 3 Months to 6 Months, depending on how dusty the Application is.

Q: Where can I get the parts for my dehumidifier?

A: To purchase parts please visit alorair.com or www.thedryair.com. for further helps you can give us a call at 888-990-7469 or send an e-mail to AlorAir by [email protected]

Q: Where can I get my AlorAir product support services?

A: Send an e-mail to [email protected] with an order number and problem description, our cusotmer support team will contact you ASAP.

Q: What Should I do if the unit gets damaged during the transportation?

A: Refuse the package, if received already, take pictures and Send an e-mail to [email protected] with an order number and problem description, our sales support team will contact you for replacement process accordingly.

Q: Why I am not able to turn on the Dehumidifier?

A: Check if the Humidity set points are higher than environmental, humidity-(on the control screen “operation” flashes),

Basic information you need to know, meanwhile please study the specifications,

1, Dehumidifier Capacity:

Sentinel HD55:55ppd(Pints per day) no pump inside, draining by gravity,

Sentinel HD90:90ppd, no pump inside, draining by gravity,  

Sentinel HDi90: 90ppd, get pump inside

Storm Pro:70ppd   Storm LGR Extreme:85ppd    Storm Ultra:90ppd  Storm Elite:125ppd ,All Storm Units get Pump inside,

2, Air Mover’s Air volume

Zeus 900:950CFM

Zeus Extreme:3000CFM

3, Air Scrubber’s Air Volume:

Clean Shield HEPA 550:270~550CFM, Fan Speed adjustable

Buy AlorAir Porducts:

https://alorair.com/buys
https://www.amazon.com/stores/node/15636886011

 

 

 

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Customer Support:

1-888-990-7469

[email protected]
5 Years Warranty

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OUR SERVICES

AlorAir Restoration Equipment offers a variety of equipment for all your restoration needs from water damage restoration to drying equipment. Including Commercial dehumidifier, Air Movers and Air Scrubber. AlorAir offers special dehumidifier for the basement and crawl space.

Contact Information

Address: 4240 Latham Street, Suite D, Riverside, CA 92501

Tel: (888) 990 - 7469

(Monday-Friday: 8:00AM - 5:00PM)

Email: [email protected]

Web: www.alorair.com

Purchasing with Commercial Packs or Wholesale Packs, Please Visit: www.thedryair.com

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