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Home / APPsssss not working need the WIFI to monitor

APPsssss not working need the WIFI to monitor

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The major reason for this unit purchase is the wifi app and its not working. Registered with every single one of these clumsy app's and reset the unit while trying to get it to work. Spent atleast 5 hours in total with these unbelivable flimsly app's. NONE OF THEM WORK.

 

AlorAir -R

AlorAir -R Lite

Argendon -R

AbeStorm -R

and few others.

 

NEED THIS CORRECTED ASAP as humidity is here!

Asked on Apr 29, 2025 - 11:43:34am
Ed
Answers

Dear Ed,
We sincerely apologize for the inconvenience you have experienced while using our application.
Our technical team is working diligently to resolve this issue and improve the overall user experience. We expect to have a solution very soon, and we kindly ask for your patience.
In the meantime, please ensure that you have downloaded the correct application version for your specific model from our official website or app store.
You can find the appropriate application by following these steps:
Confirm your device model. This information is typically found on the product label or in the user manual.
Visit our website at https://www.alorair.com/app-download and download the corresponding APP based on your machine category.
Downloading an APP that does not match your device model will not be compatible with your machine.
If you continue to experience difficulties, please do not hesitate to contact our customer support team. They are ready to assist you further and ensure that you are able to effectively monitor your device.
Thank you for your patience and understanding during this time. We value your feedback and are committed to providing you with a seamless experience.

Sincerely,
Alorair

David

I can sympathize...sent 3h on Sunday trying to connect my dehumidifier and no luck.  Not sure why it is taking so long to get an server running but I'd high recommend that Alorair gets a backup and keep it ready for us customers.

Dear Ed,

Thank you for taking the time to share your experience with us, and we sincerely apologize for the significant frustration and inconvenience caused by the ongoing app connectivity issues. We completely understand how critical the WiFi monitoring feature is for your dehumidifier's performance, especially with humidity being a pressing concern.

We recognize that the current app experience has been unacceptable. Our team has identified these compatibility and stability issues and is actively working on a comprehensive upgrade.

A new app is currently in development and is on track to launch by the end of next month. This update will resolve the connectivity problems, streamline the setup process, and provide a more reliable monitoring experience.

How to Claim Your Free Premium Upgrade:
As a gesture of our apology for the time and effort you've spent troubleshooting, we'd like to offer you free access to our premium app features. Simply:
1. Save this email as proof of your special offer
2. When the new app launches (end of next month)
3. Contact our support team at [[email protected]] with this reference
4. We'll provide instructions to activate your premium features

If you need immediate assistance, our technical support team is available to help with alternative monitoring solutions. Please contact us at [[email protected]] or call [(888) 990-7469].

We deeply appreciate your patience and feedback - it's customers like you who help us improve. Thank you for giving us the opportunity to make this right.

Best regards,
Alorair

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