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Can't use app

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I can not get the app to work. Does not allow me to set up or even log into the app. Had to make an account here.Sign up button on app does not do anything and sign in button just spins after trying to log in.

Asked on Jun 08, 2025 - 05:21:47am
Lori
Answers

Dear Lori,  

Thank you for contacting Alorair regarding the difficulties you’ve experienced with our app. We sincerely apologize for the inconvenience and appreciate your patience as we work to resolve this matter.  

To assist you promptly, we kindly ask you to contact our after-sales team with the following details:  
- Order information (purchase receipt/invoice)  
- Device model (e.g., "Sentinel HD55S White WIFI")  
- Account email/phone number used for registration  

Support Contact Options: 
✉️ Email: [email protected]
📞 Phone (U.S.): +1 (888) 990 - 7469
🌐 Link: https://www.alorair.com/contact-us

Our team will verify your account and guide you through troubleshooting steps or alternative solutions.  

Permanent Fix Coming Soon: 
We’re pleased to inform you that an updated app version will be released around June 20th, specifically addressing login/sign-up failures. Once available:  
1. You’ll receive a direct notification from us with upgrade instructions.  
2. The update will be free of charge and resolve the current issues.  

We appreciate your trust in Alorair and regret any disruption this may have caused. Please don’t hesitate to reach out if you need immediate assistance.  

Best regards,  
Alorair

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