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HD 90 keeps running

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The Sentinel HD90 that I just purchased will not stop running after the set humidity level is reached. I have the humidity set at 47%. It currently reads 44% and is still running. What am I missing?

Asked on May 22, 2025 - 08:36:55am
Gabe
Answers

Dear Gabe,

Thank you for reaching out about your Sentinel HD90 unit. We appreciate you choosing Alorair products.

Regarding the continuous operation issue you're experiencing, our technical support team will be best equipped to assist you with this specific operational matter. Here's how we can help:

1. Direct Technical Support 
Please contact our dedicated after-sales team at:  
📧 [email protected]  
📞 +1 (888) 990 - 7469 (7:00 AM to 4:00 PM. Monday - Friday)

2. What to Prepare
To help our engineers diagnose faster, please have ready:  
- Your unit's serial number (located on the back panel)  
- A brief video showing the control panel readings  
- Your purchase receipt (if available)

3. While Waiting  
As a temporary measure, you may:  
- Power cycle the unit (turn off for 2 minutes then restart)  
- Check if the "Continuous Run" mode is accidentally activated

Our technical team specializes in these operational scenarios and typically responds within 8 business hours.

For general product questions, our front-line team is happy to assist, but we want you to get the most accurate solution from our technical experts.

Thank you for your understanding. We're committed to resolving this for you promptly.

Best regards,  
Alorair

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