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Home / HD35P suddenly lets water out of front

HD35P suddenly lets water out of front

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Have had this item for one year now and it worked perfectly. Now it drips water from front (filter side) left corner. Settings are at 60% auto and it uses pump not gravity. Plug for gravity is seated and dry. No error mesages, no indicator of anything wrong. First thought it was float on pump but it works fine. This is like some EXTRA water dripping. Filter and fins are pristine. Shut down for a day+ and dried floor. Same thing all over again. When I shut the power, water came out 3 times faster and from BOTH front corners. Please help. Thank you

Asked on Jun 20, 2025 - 12:24:23pm
Lance
Answers

Dear Lance,  

Thank you for reaching out to us regarding the issue with your HD35P unit. We sincerely apologize for any inconvenience this may have caused.  

To better assist you, could you please provide a video of the leakage? This will help our technical team thoroughly understand the problem and identify the root cause. You can send the video along with your detailed description to our after-sales email at [[email protected]], or fill out the form on our "https://www.alorair.com/contact-us" page. Our team will review the information and follow up with you promptly.  

We appreciate your patience and cooperation, and we are committed to resolving this matter for you as quickly as possible.  

Best regards,  
Alorair

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