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HD55 Troubleshoot

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My HD55 is displaying high humifity (~78), and the unit doesn't sound as loaud as it used to when running.  It normally controls the humidity to around 55%.  I hear what I think is a fan but there is a slight ticking sound while it is running.  The indicator lights and the numeric display are flickering.  Please advise.  Thanks

Asked on Jul 02, 2025 - 05:46:54am
Aaron
Answers

Dear Aaron,  

Thank you for contacting us about the issues with your HD55 unit. We’re sorry to hear about the problems you’re experiencing and appreciate you bringing them to our attention.  

To better assist you, we kindly request the following:  

1. Video of the Issue:  
   - Please record a short video showing:  
     - The flickering display/indicator lights.  
     - The unusual sounds (ticking noise) during operation.  
     - The unit’s overall performance, including the high humidity reading.  

2. Order Information:  
   - Provide your order number or proof of purchase.  
   - Include the unit’s serial number (located on the back label).  

Once you’ve gathered these details, please email them to our dedicated support team at [[email protected]]with the subject line: “HD55 Troubleshooting – [Your Name]”. Our technical team will carefully review the information and provide further guidance or service options.  

We apologize for any inconvenience and appreciate your cooperation. If you have any questions or need immediate assistance, feel free to reply to this email or call us at [customer service phone number].  

Thank you for choosing Alorair!  

Best regards,  
Alorair 

Paul

It wierd that you are having the same issue as me on nearly the same date. Hopefully we can get an answer soon. 

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