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Home / HDi65S Exhaust Water Droplets

HDi65S Exhaust Water Droplets

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Brand-new, Sentinel HDi65S (non-WiFi), is producing small water droplets, at the exhaust grill - is it safe to assume that this is an expected by-product of the unit running a defrost cycle or is it a cause for concern? Thank you kindly for your assistance with this matter.

Asked on Jul 08, 2025 - 09:28:44am
William
Answers

Dear William,  

Thank you for reaching out to us regarding your Sentinel HDi65S unit. We appreciate your inquiry.  

To better assist you, we kindly request that you provide clear photos of the water droplets at the exhaust grill, along with your order information. This will allow our technical team to accurately assess whether the issue is a normal by-product of the defrost cycle or requires further attention.  

Please send the photos and details to our after-sales service email at: [email protected].  

We appreciate your patience and cooperation, and we look forward to resolving your concern promptly.  

Best regards,  
Alorair 

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