Dear Warren,

Thank you for taking the time to share your experience, and please accept our deepest apologies for the frustration and disappointment you’ve encountered with your LGR Extreme dehumidifier. We truly understand how frustrating it must feel to invest in a product and encounter issues that impact its functionality, especially when it comes to connectivity features like the app.

To address your concerns personally, we kindly ask that you reach out to our dedicated customer support team at [email protected] or call us at (888) 990 - 7469. They are equipped to explore all possible options for you, including potential resolutions specific to your situation.

As a gesture of our commitment to your satisfaction, we’d also like to extend a exclusive discount on any future purchase or invite you to explore our trade-in program if you’re considering an upgrade. Our team will gladly guide you through the process and ensure you receive the best possible outcome.

Again, we apologize for the inconvenience and thank you for your understanding. We hope to have the opportunity to restore your confidence in Alorair.

Sincerely,
The Alorair Team

My LGR Extreme dehumidifier was purchased in August 2024 with a November 2023 manufacturing date...... and apparently even this is considered obsolete and they cannot replace the front panel to get the App working again. What a crock. 

Dear Rivers Bend,

We sincerely apologize for the significant inconvenience you have experienced with the login issue on the Alorair app. We truly regret the frustration this has caused.

As our Wi-Fi dehumidifiers have undergone several iterations and updates over the years, troubleshooting steps and solutions may vary significantly depending on the specific model and its date of manufacture. Based on the description of your Alorair Storm LGR Extreme Smart Dehumidifier, it appears that its compatibility with the current app ecosystem may have been affected by technological advancements and server updates—a situation we deeply regret.

We fully understand how disappointing it is to learn that the connectivity of a fully functional 4-year-old unit has become obsolete, and we are genuinely sorry for this outcome. As a gesture of gratitude to loyal customers like you, we are offering a special trade-in promotion exclusively for long-term users.

Please contact our customer service team directly at [email protected] to receive detailed terms of this special offer as a token of our appreciation for your continued support.

Thank you for your understanding.

Best regards,
Alorair Team

I submitted my dehumidifier information and was told by the online service rep that due to the new alorair app changes, my 4 year old dehumidifiers remote capabilities are now obsolete and unfixable. I am awaiting a response on this message board for a clarification from the "alorair team". This better not be the case because if it is, it is very unethical. 

Dear Valued Customer,

Thank you for reaching out to us. We sincerely apologize for the significant inconvenience and frustration you have experienced with the app login issue.

To provide you with the most accurate and effective solution, we need to identify the specific version of your equipment. Since the inception of the AlorAir brand, our WIFI dehumidifiers have undergone several iterations and updates. The troubleshooting steps and solutions vary significantly depending on the model and its production date.

This is why our support team may ask for your machine's model number and order details. It is not to inconvenience you, but rather to quickly diagnose the root cause and provide a tailored resolution to get your system working again.

We truly appreciate your understanding and cooperation in providing this information so we can resolve this for you as swiftly as possible.

Please feel free to reply directly to this message with your details, or contact our support team at [[email protected]].

Thank you for your patience.

Best regards,

The AlorAir eam