Bought HD35P WIFI on 9/15/2025 for a very small hard to reach crawl space under an addition to our house.  I paid the extra money for a compact unit with WIFI connectivity to manage the dehumidifier - the crawl space is very difficult to get into and move aroound.  The WIFI was the SOLE reason I bouht the Alorair.  Finally had some time to install the unit - created account on alorair.com, downloaded the app and then spent 1.5 frustrating hrs installing/uninstalling, attempting to logon and unabile to access my account, set up my dehumidifier and install.  Contacted Calif Customer service and for another 40 minutes suffered the language barrier and they young women's inability to understand the problem.  Completely frustraated I demanded someone address and reach out to me with resolution.  Within minutes I receive an anonymous support email claiming everything's find with the Alorair-C app - must be my phone or wifi.  Tired of being lied to by Chinese sellers who misrepresent their products and when the inevitable problem arises they claim all is well.  I have filed a complaint review on Walmart warning buyers that customer service is nonexistent.  I also will be contacting Walmart to refund the difference between the HD35P model with WIFI and the HD35P without WIFI.  If they don't, I'll be returning the unit.  I'm not interested in taking this kind of crap fro a seller.

Where will the App be fixed?  Still cant login.

I ran into the same issue. Bought my units about a year and a half ago and then this happened. I got offered a 10% discount when I asked if they could repair or replace them to make them work. I bought two of these units, and they are working fine, except no control outside of using the touch interface.

Even at 10% discount, I can't see buying new ones, and then disposing of working units. Crazy that they don't have an upgrade kit that was reasonably priced. Even if I had to ship it in for them to do it. I've had both my units apart for routine cleaning, and there isn't much to them. Really just the display and a control board with a few wires, basically all plug and play.

Whole point of buying these was to be able to turn them on and off remotely as needed, along with monitoring efficiency. Really disappointed in backing their products.

Dear Warren,

Thank you for taking the time to share your experience, and please accept our deepest apologies for the frustration and disappointment you’ve encountered with your LGR Extreme dehumidifier. We truly understand how frustrating it must feel to invest in a product and encounter issues that impact its functionality, especially when it comes to connectivity features like the app.

To address your concerns personally, we kindly ask that you reach out to our dedicated customer support team at [email protected] or call us at (888) 990 - 7469. They are equipped to explore all possible options for you, including potential resolutions specific to your situation.

As a gesture of our commitment to your satisfaction, we’d also like to extend a exclusive discount on any future purchase or invite you to explore our trade-in program if you’re considering an upgrade. Our team will gladly guide you through the process and ensure you receive the best possible outcome.

Again, we apologize for the inconvenience and thank you for your understanding. We hope to have the opportunity to restore your confidence in Alorair.

Sincerely,
The Alorair Team

My LGR Extreme dehumidifier was purchased in August 2024 with a November 2023 manufacturing date...... and apparently even this is considered obsolete and they cannot replace the front panel to get the App working again. What a crock. 

Dear Rivers Bend,

We sincerely apologize for the significant inconvenience you have experienced with the login issue on the Alorair app. We truly regret the frustration this has caused.

As our Wi-Fi dehumidifiers have undergone several iterations and updates over the years, troubleshooting steps and solutions may vary significantly depending on the specific model and its date of manufacture. Based on the description of your Alorair Storm LGR Extreme Smart Dehumidifier, it appears that its compatibility with the current app ecosystem may have been affected by technological advancements and server updates—a situation we deeply regret.

We fully understand how disappointing it is to learn that the connectivity of a fully functional 4-year-old unit has become obsolete, and we are genuinely sorry for this outcome. As a gesture of gratitude to loyal customers like you, we are offering a special trade-in promotion exclusively for long-term users.

Please contact our customer service team directly at [email protected] to receive detailed terms of this special offer as a token of our appreciation for your continued support.

Thank you for your understanding.

Best regards,
Alorair Team

I submitted my dehumidifier information and was told by the online service rep that due to the new alorair app changes, my 4 year old dehumidifiers remote capabilities are now obsolete and unfixable. I am awaiting a response on this message board for a clarification from the "alorair team". This better not be the case because if it is, it is very unethical. 

Dear Valued Customer,

Thank you for reaching out to us. We sincerely apologize for the significant inconvenience and frustration you have experienced with the app login issue.

To provide you with the most accurate and effective solution, we need to identify the specific version of your equipment. Since the inception of the AlorAir brand, our WIFI dehumidifiers have undergone several iterations and updates. The troubleshooting steps and solutions vary significantly depending on the model and its production date.

This is why our support team may ask for your machine's model number and order details. It is not to inconvenience you, but rather to quickly diagnose the root cause and provide a tailored resolution to get your system working again.

We truly appreciate your understanding and cooperation in providing this information so we can resolve this for you as swiftly as possible.

Please feel free to reply directly to this message with your details, or contact our support team at [[email protected]].

Thank you for your patience.

Best regards,

The AlorAir eam