why can't Alorair be honest about their failed app?

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Bought a new Sentinel HD35P WIFI dehumidifier.  spent over 1.5 hrs downloading app, attempting log in finally contacting Alorair support who pretended it must be me, my phone and when I requested tech support to contact me they merely passed my complaint to a fellow worker in Calif office who promptly responded with "every thing is working fine".  so I paid for a WIFI enabled model and now learn their mobile app is virtually nonfunctional.  Who refuns the price difference of a non WIFI model? This is 2025 interactive user apps are out of box boiler plate.  There is no excuse for such poor UI, nonfunctional elements and inability to logon to account.  Tired of eing lied to.  I've written a complaint review on walmart for the poor support this company provides and I encourage all you suffering the same experience

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