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why can't Alorair be honest about their failed app?

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Bought a new Sentinel HD35P WIFI dehumidifier.  spent over 1.5 hrs downloading app, attempting log in finally contacting Alorair support who pretended it must be me, my phone and when I requested tech support to contact me they merely passed my complaint to a fellow worker in Calif office who promptly responded with "every thing is working fine".  so I paid for a WIFI enabled model and now learn their mobile app is virtually nonfunctional.  Who refuns the price difference of a non WIFI model? This is 2025 interactive user apps are out of box boiler plate.  There is no excuse for such poor UI, nonfunctional elements and inability to logon to account.  Tired of eing lied to.  I've written a complaint review on walmart for the poor support this company provides and I encourage all you suffering the same experience

Asked on Oct 03, 2025 - 01:45:40pm
Shirley Thompson
Answers

Kaitlyn Brown

Answered on Oct 19, 2025 - 06:08:23am

This is absolute crap. I just bought my WiFi unit this month. Worked for a week or so and now nothing. Can't even get back into the app. I want my money back immediately. This is wildly inappropriate of Alorair. 

China Team Member

Answered on Oct 07, 2025 - 06:26:56pm

Dear Shirley Thompson,

Thank you for reaching out and sharing your experience with our Sentinel HD35P WiFi dehumidifier and the associated app. We sincerely apologize for the significant inconvenience and frustration you have encountered during the setup process and for the communication issues you experienced with our support team.

Please know that we take your feedback very seriously. Your satisfaction is extremely important to us, and we are committed to resolving this matter for you.

We have already escalated your case and arranged for a dedicated member of our specialized after-sales support team to personally follow up with you. They will reach out to you directly to assist in troubleshooting the app connectivity and login issues, and will work diligently to find a solution.

We kindly ask for your patience as we work to connect with you and address your concerns. We appreciate you bringing this to our attention and hope to have the opportunity to restore your confidence in our products and service.

Best regards,  
The AlorAir Team

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