App error - saying “Faild”

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Every time I open the app, I get a pop-up error, "Faild." I have deleted and reinstalled the app, deleted and readded the unit, unplugged for 30 secs.... still getting this error. The app is saying the unit is offline

Asked on Jun 15, 2024 - 04:30:56pm
Answers

Hi Natalie,we are sorry that you are encountering this problem. Can you send some operation videos or pictures, device model so that we can better troubleshoot the error?

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