My humidifier does not work

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I own the Sentinel HD55 and it is in my encapsulated crawl space.  Recently I have noticed that my crawl space is about 67% humid--even though I have set the humidity set point at 37%.

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Hello, have you checked the equipment? If it is the cause of the equipment failure, please contact our technical staff for repair or replacement within the scope of the warranty. thank you very much.

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