Order Tracking | (888) 990 - 7469 | Sign in/Sign up

Alorair emailOffer
SIGN IN / SIGN UP
 ORDER TRACKING
  EMAIL OFFERS
 (888) 990 - 7469
Search for it here...

Home / Water leak

Water leak

Back to List

HD55 leaking.  Pump works when i press button.  no error code.  Gravity hole is plugged.  No ice that I can see.  Why ?

Asked on Apr 28, 2025 - 10:43:13am
DAVID
Answers

Dear DAVID,  

Thank you for reaching out regarding the water leak issue with your HD55 unit. Here are some steps to help diagnose and resolve the problem:  

1. Check Drainage System: 
   - Ensure the drain line is free of kinks, clogs, or obstructions. Even if the gravity hole is plugged, a partial blockage elsewhere could cause slow drainage and leaks.  
   - Verify the drain hose is properly connected and positioned downward for smooth water flow.  

2. Pump Operation:
   - While the pump activates manually, observe if it runs automaticallyduring normal operation. If not, there may be a sensor or float switch issue preventing automatic activation.  

3. Condensate Pan Inspection:
   - Examine the condensate pan for cracks, misalignment, or debris that might divert water away from the drain.  

4. Professional Support:  
   - If the issue persists, our technical team can assist further. You may contact [email protected] or schedule a service visit.  

Best regards,  
Alorair

DAVID

Thank you.  How do I go about scheduling a service visit?

 
Dear David, Thank you for reaching out to Alorair! To schedule a service visit, please follow these steps: Visit our official website at www.alorair.com. Click on the "Contact Us" link located at the bottom of the page. On the Contact Us page, you can reach us via email or phone. If you are unable to contact us directly, please fill out the form provided and we will get back to you as soon as possible to arrange your service visit. We appreciate your understanding and support! Best regards, Alorair

Your Answer *

Login/Signup to Answer Question
Connect With Us
Featured Questions